Terms of Service

By creating an account, using the Neuralancer assistant (the “Service”), or interacting with our bots on WhatsApp, Telegram, Discord, or any other channel, you agree to these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, do not use the Service.

These Terms form a legal agreement between you and Neuralancer.

• You must be at least 16 years old.
• You must provide accurate registration information and keep it up to date.
• You are responsible for everything that happens under your account, including keeping your password secure. If you suspect unauthorized access, tell us immediately at support@neuralancer.com.
• You may not use the Service if you are barred from doing so under applicable law.

3.1 Plans

We offer a free plan and several paid subscription plans (Basic, Pro, Unlimited). The features and limits of each plan are described on our Plans page and may change over time; we will notify you in advance of any material changes that affect a plan you are subscribed to.

3.2 Billing

• Paid plans are billed in advance for a recurring period (monthly or yearly) by the payment processor you choose at checkout — Stripe, LemonSqueezy, Gumroad, EasyPaisa, or JazzCash.
• Prices shown exclude any applicable taxes, which may be added at checkout.
• By subscribing, you authorize automatic renewal at the end of each billing period at the then-current price.

3.3 Cancellation

You can cancel a subscription at any time from your dashboard or by contacting support. Cancellation takes effect at the end of the current billing period; you keep access to paid features until then. We do not refund the unused portion of a billing period, except where required by law.

3.4 Refunds

Charges are non-refundable except where required by consumer protection law in your jurisdiction. For accidental duplicate charges or proven billing errors, email billing@neuralancer.com within 30 days of the charge.

You agree NOT to use the Service to:

• Violate any law, regulation, or third-party right.
• Generate, distribute, or facilitate content that is illegal, harmful, defamatory, hateful, or sexually explicit involving minors.
• Generate malware, phishing pages, instructions for weapons capable of mass harm, or other content that could cause serious physical or financial harm to others.
• Impersonate another person or misrepresent your affiliation.
• Scrape, reverse-engineer, or systematically extract our data, models, or system prompts.
• Resell access to the Service or wrap our API as your own.
• Interfere with the Service's operation — denial-of-service attacks, abuse of rate limits, exploiting vulnerabilities.
• Use the Service to make automated decisions that significantly affect someone's legal rights without meaningful human review (e.g. credit, employment, insurance).
• Use the assistant for medical, legal, financial, or psychiatric advice in lieu of a licensed professional.

We may suspend or terminate accounts that violate these rules without notice when the violation is severe (e.g. CSAM, fraud, security exploits).

The Service uses large language models and other AI systems to respond to you. You acknowledge that:

• AI responses can be inaccurate, incomplete, biased, out of date, or fabricated. Always verify important information.
• The assistant's suggestions are not professional advice. For medical questions consult a doctor or pharmacist; for legal questions consult a lawyer; for financial decisions consult a qualified advisor.
• Generated images, audio, code, and text may inadvertently resemble copyrighted material. You are responsible for verifying you have the right to use generated content in your context.
• The prescription analyzer, medicine alternatives, drug-interaction checks, and allergy alerts are informational only and must not replace a doctor or pharmacist.
• The emergency assistant provides general guidance, not emergency dispatch. In a real emergency call your local emergency number.

You retain ownership of the messages, files, notes, and other content you create using the Service (“Your Content”).

You grant us a worldwide, non-exclusive, royalty-free licence to host, process, and transmit Your Content solely to operate and improve the Service for you. This licence ends when you delete the content or your account, except for data retained for the periods set out in our Privacy Policy.

You represent that you have the rights necessary to share Your Content with us and that it does not infringe anyone else's rights.

The Service, including the website, dashboard, mobile apps, bots, system prompts, tool definitions, logos, and branding, is owned by Neuralancer or our licensors and is protected by copyright, trademark, and other laws. Nothing in these Terms gives you a licence to use our trademarks or branding without prior written consent.

The Service integrates with third-party platforms (AI providers, payment processors, messaging platforms, email, voice, maps, etc.). Your use of those platforms is governed by their own terms; we are not responsible for how they handle your data or for changes they make to their services that affect ours.

We work hard to keep the Service available 24/7 but do not guarantee uninterrupted access. We may change, add, or remove features at our discretion. If we discontinue a paid feature in a material way, we will notify subscribers at least 30 days in advance and offer a prorated refund where required by law.

You may close your account at any time from the Settings page. Closure deletes your personal data within 30 days, subject to the retention obligations in our Privacy Policy.

We may suspend or terminate your account if you breach these Terms, abuse the Service, or fail to pay for a paid plan. Where reasonable, we will give you notice and a chance to fix the issue first.

Sections of these Terms that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, and governing law — will survive.

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, secure, or that AI-generated content will be accurate or fit for any particular purpose.

To the maximum extent permitted by law, Neuralancer is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunities, arising from or in connection with your use of the Service.

Our total liability to you for all claims arising from these Terms or the Service is limited to the greater of (a) the fees you paid us in the 12 months before the claim arose, or (b) USD 50.

Some jurisdictions do not allow some of these limitations. To the extent your law applies, the limitations apply only as far as the law permits.

You agree to indemnify and hold Neuralancer harmless from claims, damages, and expenses (including reasonable legal fees) arising from your misuse of the Service, your breach of these Terms, or your violation of any law or third-party right.

These Terms are governed by the laws of Pakistan, without regard to conflict-of-laws rules. Disputes arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts of Karachi, Pakistan, except where mandatory consumer-protection law in your country gives you the right to bring proceedings locally.

We may update these Terms from time to time. When changes are material we will notify you by email and post a notice in the app at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

Questions about these Terms: legal@neuralancer.com
General support: support@neuralancer.com